Last Updated: August 14, 2026
At SnoozeValley, we want you to be happy with your purchase. If something isn't right, we're here to help.
30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be purchased directly from SnoozeValley.com
- Be returned within 30 days of delivery
- Be in reasonable condition
- Include the original packaging when reasonably possible
- Not show excessive use, damage, or misuse
Some items may not be eligible for return due to hygiene or other applicable restrictions. If this applies to your order, the product page or applicable purchase terms will indicate the restriction.
How to Start a Return
To request a return, please contact us at: here
Please include:
- Your order number
- The item(s) you would like to return
- The reason for the return
- Photos of the item, if applicable
Our customer service team will review your request and provide return instructions if your return is eligible.
Please do not send an item back before receiving return instructions from us.
Return Shipping
For returns due to a change of mind, personal preference, incorrect size selection, or similar reasons, the customer may be responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us as soon as possible. We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.
Damaged or Incorrect Items
Please inspect your order after delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery at here and include photos showing the issue and the packaging if possible.
We will review your case and work with you toward an appropriate solution.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider or financial institution.
Original shipping charges, if applicable, may not be refundable unless the return is due to an error or defect on our part.
Exchanges
At this time, we may not offer direct exchanges for all products.
If you need a different product or variation, you may return the original item if eligible and place a new order.
Please contact us before sending anything back.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items damaged due to misuse, improper care, or normal wear and tear
- Items that have been excessively used or altered
- Items returned after the 30-day return period
- Gift cards, if applicable
- Products specifically identified as non-returnable at the time of purchase
Questions About Returns?
If you have questions about a return or refund, please contact us: Email
We're here to help make the process as simple as possible.